Jewelry Inspired by Nature's Soul Helene's Dreams Jewelry is now Horse Creek Jewelry & Co.

Shipping and Policies

Processing ..Handmade Items Made to Order

Processing time varies. Please note that if you purchase an item that is made to order, it can take up to 2 weeks before it is shipped out. I am a one woman show and sometimes I have up to 25 or more items to make before I can make this. If you need something sooner, please contact me and I will try to get that to you sooner.

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times using 1st Class Parcel Mail with the USPS.

  • Canada : 5 - 10 business days

  • United States : 4 - 7 business days

  • Europe : 6 - 10 business days

All items are sent with tracking and insurance. 

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply to you from your governments. Please know the laws and rules before importing goods from the USA.  I'm not responsible for delays due to customs.

Returns & Exchanges

Custom made to order items are not refundable. 

One of kind art pieces ready to ship may be returned within 14 days of receipt packaged in the same box unworn.  Please contact me for return details.

I don't accept cancellations for a custom order after 3 days as I may have already ordered necessary materials to begin the project.

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom made to order or personalized engraved orders

Thank you for understanding the handmade process. It's important to really study the sizing and descriptions of the items listed. In some cases drawing out a 6 mm gemstone or 3mm wide ring band, may give you a better perspective of sizes.  Ring sizes can also be determined by a local jeweler or going to this site here:  www.findmyringsize.com

Pictures are taken in natural lighting and can be enlarged to show greater detail. 

A lot of time and energy goes into the process of handcrafting an item made to your size or order.  Contacting me with issues as soon as possible is always greatly appreciated. 

Thank you.