Jewelry Inspired by Nature's Soul Helene's Dreams Jewelry is now Horse Creek Jewelry & Co.

FAQ

Frequently Asked Questions

 

How long does it take before my order will ship?

Most items are made to order with the exception of the OOAK (one of a kind) jewelry pieces. Made to order items can take up to 5- 20 days before shipping out.  Because I am just a one woman show..this will all depend on the work load I am experiencing and the item that is being made. In some cases I do have to order more material if needed to complete your item as I do not store higher end gemstones and gold in my studio. If you need something sooner please contact me right away.

All orders are sent using USPS First Class Parcel mail with tracking and insurance. Contact me if you prefer a different method.

What is your Return Policy?

Unfortunately, I can not refund custom made to order items. Orders that are personalized or made to your size are not refundable. Please understand that a lot of my items are custom made to order in your size so please be sure you read the descriptions of the measurements so you are aware of what you will receive.  Sometimes, it is best to draw out the stone size using a ruler so you will have some type of real life perspective of what to expect as photo sizes are sometimes larger then they appear in a picture.  A lot of time, energy and materials go into creating a piece of jewelry. Thank you kindly for understanding.

I understand, sometimes it's not easy buying something online. I do want you to be happy. One of kind pieces ready to ship can be returned within 14 days of receipt. Please contact me within 7 days of receiving the item so that you can immediately return the item in a unused unworn condition in the same box. Thank you kindly.

Will you create a custom piece of jewelry for me?

This all depends. I would like to if I can! That being said contact me at horsecreekjewelry@gmail.com to see if it's possible. Having a good description of the size of the stone, type of stone, types of metal and even a simple drawing will help me decide if I can create a specific piece for you.  These orders can take up to 6 weeks.  I sometimes can make similar pieces that I have created with another similar like stone. 

Sizing details for rings 

It is very important to have the correct size as some items are not resizable especially if there is personalized wording and or flush set gemstones involved in the piece. If I am able to re-size the item I do charge a fee of $35 - $50 depending on the re-sizing job as time is involved in this process.  Thank you for understanding.

A website called www.findmyringsize.com can help you with your size. Please read the instructions carefully and try several methods to get your actual size. Or, a local jeweler might just do the trick!

Care instructions for the jewelry?

Sterling silver and gold filled jewelry can tarnish which is a natural reaction for these types of metals. Most local jewelry stores will carry quality polishing cloths or chemical dips to help aid you in keeping your jewelry shiny. I recommend that you take heed when wearing jewelry that has gemstones and remove them when doing dishes, swimming, bathing and manual labor. Silver, gold and gemstones although are natural materials ..they are still prone to fractures, scratches and breakage if worn carelessly. Chemicals in soaps and swimming pools may also damage some stones. Turquoise is one stone that can change color by the oils and chemicals in our skin. I take pride in making my jewelry with high standards and I hope that it will last my customers a very long time. However, care must also be taken on the customers part to protect the jewelry from damage and hard wear.

Gift wrapping and packaging?

Each piece of jewelry will be sent in a beautiful recycled material gift box ready for giving. If you would like for me to include a "special intention" hand written note in the box, please leave a note in the message box to seller during the checkout process.

Is Wholesale available?

At this time I do not take on wholesale orders.

How long have you been doing this?

For ten years. Back in the day, I went to college and graduated with a B.S. in Dental Hygiene sciences. I love working with my hands but not intensely on people...so I decided to practice metalsmithing instead. I am primarily a self taught metalsmith who took a few college classes in metalsmithing and traveled the country to learn in work shops by some amazing instructors. I have been selling my work on Etsy and locally for nearly 10 years working raw metal material with my own two hands. So, thank you kindly for being patient with my custom orders.

International shipping?

I have no problems sending items to Canada, Australia and most of Europe. Most items can ship to these destinations with insured 1st class parcel mail. Other countries do not include insurance and can be considered a RISK that you will take. Please contact me first if you are not sure if I can ship to your country so we can discuss the options that most safe for you. Thank you.